The reliability engine
your customers never see.
Every minute of downtime costs you money and trust. For regulated industries — fintech, healthtech, Web3 — the stakes are even higher. A single outage can trigger compliance issues, customer churn, and reputational damage.
Our SRE team operates as an extension of yours. We monitor your systems around the clock, respond to incidents in minutes, and continuously improve reliability through blameless post-mortems and proactive engineering.
Whether you need full 24/7 coverage or supplemental support for nights and weekends, we scale to fit your needs.
“Threading Clouds transformed our data capabilities during the most complex transition in our company's history — and the migration was executed without a single disruption to our operations.”
- Zero-disruption migration
- Stable through company split
- Continuous operations preserved
Comprehensive reliability engineering
From the first alert to the post-incident review — every layer of the reliability lifecycle owned end-to-end.
24/7 Monitoring
Round-the-clock monitoring with intelligent alerting. We catch issues before your customers do.
Incident Response
Expert on-call engineers responding in under 5 minutes. Clear escalation paths and communication protocols.
SLO Management
Define, measure, and achieve your service level objectives. Error budgets and reliability targets that drive decisions.
Post-Mortems
Blameless incident reviews that drive systemic improvements. Learn from every issue and prevent recurrence.
Runbook Automation
Automated remediation for common issues. Reduce MTTR through intelligent automation.
Capacity Planning
Proactive capacity management and scaling. Never be surprised by traffic again.
From first alert to ongoing reliability
A structured path from reliability audit through stable on-call to continuous improvement — every phase produces evidence your auditor and your customer can read.
Assess
Reliability audit, SLO baseline, alert and runbook review, and on-call rotation mapping. We learn how your systems actually fail and how your team actually responds.
Stabilise
Alert remediation, runbook authoring, SLO targets agreed with product, and shadow on-call handover. Noise drops, MTTR drops, and the page that wakes someone is one that actually deserves to.
Operate
Active 24/7 on-call coverage, blameless post-mortems on every incident, and a monthly reliability review your leadership and your auditor can both read.
Improve
Continuous toil reduction, chaos drills, capacity reviews, and DR rehearsals. Reliability improves quarter on quarter—measured, not asserted.
Resilience auditors can read
DORA, NIS2, and the resilience clauses your enterprise customers ask about — translated into SLOs, drills, and dated evidence your auditor accepts without follow-up.
DORA Operational Resilience
ICT risk management, third-party registers, resilience-testing rehearsals, and incident-reporting evidence wired into pipelines and runbooks—so financial-services teams meet DORA without parallel processes.
NIS2 Incident Response
Dated incident records, severity classification, supply-chain notification paths, and the 24/72-hour reporting evidence NIS2 supervisors expect—captured by the on-call workflow itself.
SLO & Error-Budget Governance
Service-level objectives that actually drive decisions. Error budgets that pause feature work when reliability erodes, with review cadences your board and your enterprise customers can read.
Disaster Recovery & RTO/RPO
Multi-region failover designed against a stated RTO and RPO, tested on a schedule, and documented in the form your auditor and your largest customer both ask for.
Chaos & Game-Day Drills
Pre-scripted failure exercises against production-shaped environments. Dated participant lists, observed gaps, and a follow-up backlog the next audit cycle will check against.
Third-Party Dependency Hygiene
Vendor inventory, criticality scoring, contractual SLA mapping, and exit-path evidence—the third-party register DORA and NIS2 both want to see, kept current as the stack evolves.
Tools we integrate
We work with your existing stack or help you choose the right tools.
Ready for reliability
your customers never see?
Book a reliability review: a focused diagnostic of your on-call rotation, SLOs, alerting, and incident-response evidence — with a concrete first-30-days stabilisation plan.